We help companies get more visibility into their operations and prompt happy customers to write local reviews on Google.
Easily send an NPS® survey after every customer interaction via email or text (can be automated)
Drive more customer reviews, build trust and credibility about your company
Benchmark customer satisfaction using one metric all of your staff can rally around
Get valuable feedback on what’s working and what isn’t in your organization
The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of a customer to recommend a company’s products or services to others. It is based on a single, powerful survey question:
Developed by Bain & Company, the NPS methodology has been rigorously tested for more than two decades in a multitude of industries, and has shown to be superior to much longer and more complex survey tools in predicting overall company growth and customer lifetime value.
Based on their response, customers are classified as Promoters, Passives or Detractors. NPS is then calculated as the percentage of Promoters minus the percentage of Detractors. A positive NPS indicates that a company has more Promoters than Detractors, while a negative NPS indicates the opposite. NPS is widely used as a key performance indicator (KPI) in customer service and customer experience management.
Lobbie’s easy to implement and use SocialNPS Module automatically sends an NPS survey to your customers after an interaction has occurred. It runs in the background and also captures follow up feedback and requests customers to leave a Google review. Over time, SocialNPS creates an aggregate metric score of how well you and your staff are meeting customer expectations and can directly improve revenue, profitability and build your organization’s reputation and brand.
Know how your company is doing
Get up-to-date feedback from your customers after every visit using a consistent metric that all of your employees can reference.
Track trends & benchmarks
Compare how you’re doing against past performance. Find out what leads to happy customers.
Identify opportunities to improve
Find out what your core drivers of customer satisfaction and dissatisfaction are. Be able to fix the root causes as they emerge.
Stand out in Google
More reviews = more visibility in Google.
Give a voice to your customers
Let your customers tell others about their experience with your organization.
Grow your organization with NPS
Identify customers who are most likely to recommend your organization. Research suggests that Promoters may account for up to 80% to 90% of all referrals.
Send out surveys manually to any customer you’d like, or have surveys be sent out automatically to customers based on their forms due date or on a set time after an appointment, or using other triggers.
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Based on the survey response, direct customers to either give feedback or, optionally, leave a Google review for your company.
Get a full overview of all incoming responses. Know which customers to follow up with.
NPS provides a consistent benchmarking tool that is continually being updated and aggregated as new responses are received so you can track customer perceptions, benchmark against internal and industry averages, and monitor progress over time.
This allows organizations to make operational and service improvements, or add products and treatments that can increase customer loyalty and referrals that ultimately grow revenues.
NPS is a metric every employee can understand and use to discuss the customer experience.
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Customer reviews are a crucial part of a company's online presence and can have a significant impact on its success.
Reviews can help improve the company's online presence and reach a wider audience. When an company has a strong online presence, it can attract more potential customers and improve its reputation.
Online reviews are an important part of this online presence, as they provide valuable information about the company to potential customers.
Reviews can help to build trust and credibility for the company, as they provide an opportunity for customers to share their experiences with others.
Reviews can help a company to stand out among its competitors and can improve its ranking on search results.
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We help companies get more visibility online by prompting customers to write local reviews on Google and other social media.
Easily send an NPS® survey after every customer interaction via email or text (can be automated)
Drive more customer reviews, build trust and credibility about your company
Benchmark customer satisfaction using one metric all of your staff can rally around
Get valuable feedback on what’s working and what isn’t in your organization
